FAQ
Do you offer customization,such as colors, sizes, or logo printing?
Which tablet models are your 
cases compatible with?
Yes, we offer a wide range of customization services including color.
material, size, logo printing (silkscreen or hot stamping).
and custom packaging.OEM/ODM are welcome.
Our tablet cases are compatible with major brands such as 
Apple iPad (all series), Samsung Galaxy Tab series, 
Huawei MatePad,Lenovo Pad,Xiaomi Pad,TCL Pad,Honor Pad etc. 
We also support mold development for specific models upon request.
Can you provide samples? 
Are they free of charge?
What is your minimum 
order quantity (MOQ)?
Yes,we can provide samples. In-stock samples are usually free (freight collected). 
Customized samples require a sampling fee, which is deductible from bulk orders.
For regular models, the MOQ is 100 units. For customized products, 
the MOQ typically starts at 300 units, depending on the 
design and material.
Are your products compliant with 
environmental or other certifications 
(e.g., ROHS, REACH)?
What is the typical lead time 
for production?
For in-stock items, delivery time is 3–7 working days. For custom orders,
the production lead time is typically 15–25 working days depending
on order quantity and complexity.
Yes, our products comply with international standards such as ROHS
and REACH. Some materials are SGS-certified as well.
What protective features do your tablet 
cases offer? (e.g., shockproof, 
waterproof, scratch-resistant)
What materials are available? 
What are the features of each?
Available materials include silicone, TPU, PC and PU leather. 
Silicone and TPU are flexible and shock-resistant; PC is rigid 
and durable.PU offers a premium business look; 
Our cases are designed for full protection and feature shockproof, 
scratch-resistant, anti-fouling, and water-resistant functions 
depending on the model.
What are your payment terms? 
Do you accept L/C or installment payments?
Do you have products in stock?
Which models are regularly available?
We accept T/T, Alipay, PayPal, and L/C for bulk orders. 
Installments or L/C terms can be negotiated for large-volume purchases.
Yes, we stock popular models such as iPad full series and other trending 
tablet models. Please contact us for specific inventory status.
Do you have export experience? 
Which countries or regions 
do you mainly export to?
What is your packaging method? 
Do you support customized packaging?
Our standard packaging is OPP bags,seal bags or neutral color boxes.
Custom packaging, including logo, branding, and cartons,
is available upon request.
We have over 10 years of export experience, serving customers across Europe, 
North America, South America, the Middle East, and Southeast Asia .
Is it possible to visit your factory or conduct 
an online inspection?
What is your after-sales policy? 
How do you handle quality issues?
You are welcome to visit our factory in person. We also support virtual factory
inspections and live video walkthroughs upon request.
If you encounter any quality issues, please contact us within 
7 days of receipt. We offer replacement, reshipment, 
or refund based on the situation.
If the above questions do not solve your needs,please feel 
free to leave us a message and we actively answer them.
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Have you worked with any well-known 
brands or customer references?
Yes, we have cooperated with several well-known brands and
e-commerce sellers. Specific client names can be shared
during discussions under NDA